Refund Policy
Refund & Exchange Policy
We value your satisfaction and want to ensure a fair and clear refund policy:
- No Cash Refunds: We do not issue cash refunds under any circumstances.
- Exchange Only: Items eligible for return may only be exchanged for:
- The same item (e.g., if received damaged or defective), or
- Another item of the same value.
- Eligibility: Items must be unused, in original condition, and returned within 14 days of delivery to qualify for an exchange.
- Return Shipping: Customers are responsible for the cost of return shipping unless the item was received damaged or incorrectly shipped.
If you need to initiate an exchange, please contact us at noreplyxpressshopping@gmail.com with your order number and details about your item.